Shipping and delivery
- Does Strauss fulfill its Extended Producer Responsibility (EPR) obligations?
- Can I add delivery instructions to my order?
- I haven't had confirmation of my parcel being dispatched yet
- Is it possible to track my delivery?
- What are the delivery times at Strauss?
- Can I have my order sent to another address after completing the order process?
- Part of my order has not been delivered. When will the rest of my items arrive?
- My parcel has not arrived. What happens next?
- My parcel arrived damaged and/or taped by the shipping company. What can I do?
- I have received the wrong item. What can I do?
- An item in my delivery was missing without replacement. How can I proceed?
- I have not yet received a credit note/exchange delivery for my returned goods. How can I proceed?