An item in my delivery was missing without replacement. How can I proceed? Please let us know via the contact form which item was missing and whether you would like a subsequent delivery. Related articles Is it possible to track my delivery? What should I do if the delivered items are defective or do not meet my expectations? Does Strauss fulfill its Extended Producer Responsibility (EPR) obligations? Can I add delivery instructions to my order? I haven't had confirmation of my parcel being dispatched yet