orders and processing

Order procedure

• Can I cancel my order?
• Can I amend my order?
• I don't have a confirmation email
• Can only companies submit orders or are orders also open to private customers?

Payment process and invoice

• Receipt copy received
• What payment methods do you accept?
• Have you received a payment reminder?
• Why was the PayPal payment not completed?
• I’ve been charged twice for my order

Shipping and delivery

• Does Strauss fulfill its Extended Producer Responsibility (EPR) obligations?
• Can I add delivery instructions to my order?
• I haven't had confirmation of my parcel being dispatched yet
• Is it possible to track my delivery?
• What are the delivery times at Strauss?
• Can I have my order sent to another address after completing the order process?

See all 12 articles

Return shipment and exchange

• How do I return multiple parcels?
• How much do returns cost?
• Can I return ordered goods?
• What is not permitted for exchange?
• What should I do if the delivered items are defective or do not meet my expectations?
• How do returns work?

See all 7 articles